6 Questions to Ask a Removals Company

Posted on: 20 October 2020

Removals services can take the stress out of moving. To make sure you get a good deal on your next move, be sure to ask these six questions of any company you plan to work with. Reputable companies will be happy to answer them.

1. What Does the Quote Include?

Removals companies vary widely in the level of service they offer. Some provide only transport and loading, whereas others help with every stage of your move, including packing and unpacking. When comparing quotes from different companies, it is important to clarify exactly what is included in each one.

2. Can You Show Me Your Insurance Documents?

Removals services must have insurance to cover their customers' possessions. Before you agree to work with any company, be sure to check the insurance certificates to be sure your belongings are protected against accidental damage or loss.

3. What Are Your Policies for Fragile or Valuable Items?

If you own valuable items, such as antique furniture, be sure to choose a removals service that has a good policy in place for dealing with fragile items. You should also ask if there is an extra cost associated with moving valuables.

4. Do You Have Reviews From Previous Customers?

All established removals services can produce reviews or testimonials from previous customers. These let you know what you can expect from the company in terms of customer service, willingness to go the extra mile, and reliability. Search websites such as Yelp or Google Places to find both positive and negative reviews of the removals services in your local area. Here, you can see how they react to complaints and the steps they take to resolve them.

5. Can You Explain Your Fee Structure?

Pricing for removals is not always easy to understand. Some companies charge a flat fee, whereas others charge a fee that depends on the number of removalists working on the job, the amount of stuff you have to move, and the number of miles you need to travel.

6. Do You Handle Long-Distance Moves?

Some removals companies cater only to people who are moving within the same region. If you need to move internationally or to a distant part of the country, you need to find a removals service that can meet that need. Services that specialise in international moves are particularly helpful in terms of helping you figure out transport restrictions and costs associated with moving your possessions across borders.